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You Have Many Ways to Contact Us
ON-LINE RESERVATION MADE EASY
To
show you how easy it is to book your China trip
with us through the Internet, please read the
following steps. Keep in mind that your input
(steps 2, 3, 5 and7) is essential in achieving a
travel plan that best suits your wishes.
Step 1:Assign a China Travel Advisor to work
with you.
When we receive your booking request, we will
assign one of our experienced travel advisor to
work with you.To provide faster service we will
also give you a tracking code. For those who did
not supply adequate information for us to give
you a proper proposal, we will have to send you
an e-mail to find out more before assigning you
a personal travel advisor.
Step 2. Learn about our policies
We assume that you carefully read our web pages
with information about your rights and our
policies: Terms and Conditions, Payment and
Cancellation Policy. We also recommend that you
read the FAQs (Frequently Asked Questions).
Step 3: Provide us with details of your travel
plans.
We may send you again a message with specific
questions if the information that you provided
in your booking request and in your send e-mail
is not clear to us. Your answers will enable us
to prepare a proposal offering you the best
deals.
Step 4: Design an itinerary for you and prepare
a quote.
With your answers to our questions we will
design a plan for your tour including details of
hotels, sightseeing trips and flight schedules.
We may not, at this stage, be able to provide
the domestic flight numbers in the itinerary but
will indicate these by "late pm flight to
Beijing" or "am flight".
Step 5: Amend the proposed itinerary.
Carefully check our proposal and feel free to
amend the itinerary by changing cities, travel
sites, hotels or flights. You may ask as many
questions as you like when tailoring your tour.
Step 6: Revise itinerary and send a new quote.
We will answer all your questions. With your
additional requests and amendments we will
revise the original itinerary and send it to you
with a new quotation. Steps 5 and 6 may be
repeated until you are completely satisfied with
the final tour plan.
Step 7: Accept our proposal and complete the
payment procedures.
When you have finished "Perfecting your tour",
received our final proposal and decide to accept
our offer, there are only two things left to do:
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·Send us an e-mail stating your acceptance of
our offer, and
-
·Complete the payment procedures as you can
find in our e-mail send to you.
Step 8: Secure and confirm your booking.
Upon receiving your deposit, we will immediately
start making the reservations
through CTS Guilin. All of the
flights, hotels and other items in
the itinerary were available at the
time we made the proposal. However,
we are not able to guarantee their
availability until we have secured
the bookings after receiving your
deposit. The earlier that you
confirm our proposal, the more
likely we can adhere to the proposed
itinerary. If we are not able to
book part of the flights or hotels
as proposed, we will suggest
alternative options and ask for your
approval before securing the
booking.
Step 9: Confirm your booking and charge your
credit card.
The process of confirming your tour will take
1-10 days depending on how early we receive your
acceptance of our offer and the uniqueness of
your tour
，
If required for your visa application we will
e-mail or fax you a "Reservation Confirmation"
on our company stationery.
Special note for " Visa or MasterCard by fax":
Only after confirming the bookings will we
charge your credit card (Deposit or full
payment).
Step 10: Send you a confirmation letter.
After the tour reservations are confirmed and
payment is received we will send you a letter
with the confirmation code and, when applicable,
tour vouchers. |
