1. Hotel Reservation
    For hotels which accept online payments, please reserve three days in advance. Remember to provide the correct guest name, as this will be used upon check in.

2. Online Payment
    Please select your preferred online payment method when reserving your room. personnel of CTS will contact you to confirm availability after we have received payment and checked with the hotel. If you decide to prepay with cash, please bring the money to our offices in GuiLin, after we have sent you a confirmation letter. If we don't receive payment within three days of sending the confirmation letter, your reservation will be automatically cancelled. CTS bears no responsibility if you are not allowed to check in.

3. Upon Check In
    Check in to the hotel with the same name as you used for the reservation. Please pay all expenses besides the room rate when you check out. CTS  bears no responsibility if you are not allowed to check in because of using a different name.

4. NO-SHOW
    CTS will charge one night's hotel fee as a penalty. (Not apply for oversea hotels and during the special period such as Chinese New Year, local exhibition etc. The penalty will depend on the hotel rules.)

5. Cancellation
    If you inform us of the cancellation 3 working days before the check in date, we will not charge you any penalties. If you cancel 1 working days before the check in date, you will be charged a fee of 50% of one night's cost. If you inform us of the cancellation on the check in date, you will incur a one night's fee. (Not apply for oversea hotels and during the special period such as Chinese New Year, local exhibition etc. Penalty will charge depend on the hotel order)

6. Postponing
    If you wish to postpone your check in date, please inform us 48 hours before your original date. We will charge or refund the room fee according to your new length of stay. If you want to bring your check in date forward, please inform us 72 hours before your new check in date. We will charge or refund the room fee according to your new length of stay.

7. Alterations
    If you want to change the room type or the hotel that you have reserved, please cancel your previous reservation and make a new one.

8. Checking Out Ahead
    After checking in to the hotel, should you wish to check out before your pre-arranged date, please inform us with written note 24 hours beforehand. If, due to an emergency, you can't contact us, please get a written note from the hotel. We will refund the whole amount according to your stay. CTS will not provide refunds unless the guests provide valid evidence.

9. Method of Refund
    CTS refunds through a credit card company if your prepayment was made via credit card. For those who prepaid in cash, the refund will be in cash. Guests will pay all related fees if the refund was due to them. Charges will be 4% of the total amount refund. The credit card company may take up to 3 months to make the transfer.

10. Cash prepayment
    All cash prepayments should be sent to our offices in Guilin. CTS is not able to collect money.